Refund Policy

Because membership immediately unlocks access to verified members, curated matches, and messaging, all subscription fees are non-refundable once access is granted, except where a refund is required by applicable law.

We never auto-renew or auto-charge you. You will only be charged when you choose to purchase a plan. When your period ends, access simply lapses until you decide to purchase again.

Nothing in this policy limits any statutory consumer rights you may have under your local laws, including rights to a refund or withdrawal in certain circumstances. If such a right applies, contact us through our Support page and we will process any refund required by law.

If you are charged in error, or the same purchase is charged more than once, contact us through Support with your receipt details and we will investigate and refund any confirmed erroneous charge.

If your account is terminated by us for a serious violation of our Terms or Acceptable Use Policy, no refund will be issued for the active period. If we terminate your account without cause, you may request a pro-rata refund for the unused portion of your plan.

To request a refund, reach out through our Support page with your account email and receipt. Include the reason for your request so we can review it promptly.

Approved refunds are returned to the original payment method. Depending on your bank or card provider, it may take several business days to appear.